QMS - Quality Management Systems

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Last Updated: 30 Dec 2008

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ISO

ISO is the "International Organization for Standardization". It is derived from the Greek isos, meaning "equal". ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner.

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The #1 Rule

(Respect)

In order to have an effective Quality Management Systems Program, it is vital to have good and unhindered communications (feedback) with all employees at all levels. When dealing with fellow employees, co-worker or clients, it is essential to take the "Team Work Approach".

Avoid referring to yourself as Mr., Mrs., Boss, Professor, Pastor etc. or in any way acting "a-cut-above" or being on your "high horse".

Such behaviour is counterproductive, unprofessional and sets up artificial and unwanted barriers. It will also have a negative impact on morale, productivity and efficiency. Remember, everyone deserves respect, and everyone has a first name. Class structure leads to arrogance, and arrogance breeds hostility and resentment. The "Team Work Approach" makes for a positive and professional work environment.

A Sobering Thought!

No one (including the boss) is indispensable. There is always a line up of people waiting in the wings to step into a position when it becomes vacant. Enjoy each day you have been given and treat people the same way you would like to be treated.

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ISO 9001

Quality Management Systems

Improve/Streamline your Business using our ISO 9001 Quality Management Systems Program!

(a) Implementation Guidelines,

(b) Quality Audit Techniques, and

(c) Concept of Continual Improvement.

Quality Tips!

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Overview of International Standard ISO 9001 25 Quality Definitions Sample Administrative Process Flowchart Sample Manufacturing Process Flowchart Sample Cause and Effect Diagram (Fishbone Diagram) Sample Check Sheet Sample Pareto Chart (Defect Analysis) Sample Pie Chart Analysis Sample Run Chart Analysis Steps to Setting up Your Own Website Canadian & United Kingdom Wallpaper

The Quality Contract:

is a written legally binding agreement between two or more parties, should be specific in nature, should outline all requirements and specifications, should have a definite price (or maximum capped price), should have a definite delivery or completion date, and, should be signed as acceptable by all parties involved.

Note: Each party should receive an original signed copy.

Quality Feedback Loop

The Quality feedback Loop is a process that ensures continual improvement of a product/service, resulting from information gathered from customer input (surveys). This process has a direct effect on product/service improvement.

The 12 Step ISO 9001 Quality Management Systems Program!

Take advantage of our FREE 12 Step QMSIP (Quality Management Systems Implementation Program), outlined below!

Step 1a

Management Commitment (Responsibility - Top Management.)

The top manager (CEO, president, proprietor, etc..) shall provide a written statement as evidence of his/her commitment to the development and implementation of the quality management systems program, and to the continual improvement and effectiveness of the system.

The commitment should include:

(a) communicating to the organization the importance of meeting customer, statutory and regulatory requirements,

(b) establishing a quality policy,

(c) ensuring that quality objectives are established,

(d) conducting management reviews, and

(e) ensuring the availability of resources.

Step 1b

(Note: This step is optional) Appoint a Quality Manager

The CEO, president, proprietor etc.. may opt to delegate the general management of all quality related activities to a quality manager (who will keep the CEO, president, proprietor etc.. continually up-to-date on all activities affecting the quality system), or he/she may choose to maintain the quality management position his/herself. Either way, the CEO, president, proprietor etc.. is ultimately responsible for the quality management systems program.

Step 2

Organizational Structure (Responsibility by Quality Manager.)

Ensure that a suitable organizational Structure (Chain-of-Command) is in place. This is essential for an efficient and effective Quality Management Systems Program to function.

Note: In arranging the organizational structure, it is important for management to recognize and reward employees for their dedication, hard work, work experience and education.

Step 3

ISO 9001:2000 Awareness Training (Overseen by the Quality Manager)

The quality manager, or his/her qualified representative shall conduct ISO 9001:2000 awareness training/seminars with all personnel/employees to provide them with general knowledge of what is required for a quality system.

Step 4

Internal Quality Assessment (Conducted by qualified company personnel.)

Conduct an initial quality assessment to establish a baseline. The internal audit is a form of self assessment.

Step 5

Develop a Quality Manual (Involving input from key personnel.)

Develop a Quality Manual that identifies the management and the representative responsible for all applicable activities.

The Quality Manual and related Procedures should include:

(a) Quality Procedures,

(b)Control Plans, and

(c) Work Instructions.

Step 6

Special Processes (Involving input from key personnel.)

Prepare the organization to meet any unique process control requirements (Special Processes).

Note: A special process relates to any type of activity that cannot be checked/inspected for deficiencies after that particular manufacturing stage has been completed. Special processes must occure during the specific timeframe that the manufacturing/assembly process is taking place in order to prove that they meet planned objectives. Eg. sealed electronic component packs!

Step 7

Quality Management Systems Training In-depth (Overseen by the Quality Manager)

Ensure adequate and specific training of personnel regarding:

(a) Quality Manual,

(b) Procedures,

(c) Work Instructions,

(d) Special Processes,

(e) Control Plans.

Step 8

Ongoing Quality Surveillance (Conduct by qualified company personnel.)

Ongoing Surveillance of the quality program should be conducted to ensure compliance with contractual and regulatory requirements.

Step 9

Internal Quality Audit In-depth (Conduct by qualified company personnel.)

An Internal audit of the Quality Program shall ensure compliance of the new/current implemented Quality Program.

Note: The internal audit should be handed (if possible) by personnel that do have direct involvement with the activity being audited.

Step 10

Corrective Action (Conducted by the internal quality auditor.)

Resolve Corrective Action findings resulting from the internal audit.

Step 11

Conduct the Complete/General Audit (Conducted by a non-company/independent Quality Auditor)

Have a third party with the appropriate qualifications Audit your Quality System to ensure the effectiveness and suitability of the Quality Management Systems Program.

The Audit :

(a) conduct audit interviews.

(b) evaluate objective evidence (using an audit checklist).

(c) write and communicate QMS audit report/findings.

(d) indicate corrective action (if required).

(e) continual actions.

Step 12

Improve the Program:

Review the effectiveness and suitability of the Quality Management Systems Program in order promote the principles of continual improvement.

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