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In order to have an effective Quality Management Systems Program, it is imperative to have good and unhindered communications (feedback) with all employees at all levels.

When dealing with employees, co-worker or clients, it is essential to take the "Team Work Approach".

Avoid referring to yourself as Mr., Mrs., Boss, Professor, Pastor etc. or in any way acting "a-cut-above" or being on your "high horse".

Such behaviour is counterproductive, unprofessional and sets up artificial and unwanted barriers. It will also have a negative impact on morale, productivity and efficiency.

Everyone deserves respect -  everyone has a first name. Class structure leads to arrogance, and arrogance breeds hostility and resentment. The "Team Work Approach" makes for a more positive and professional work environment.

No one (including the boss) is indispensable. There is always some one waiting in the wings to step into a position when it becomes vacant.

Enjoy each day you have been given and treat people the same way you would like to be treated.